News Article
New Eddoc solution enables customized communication and cost savings - WATCH VIDEO
NIJMEGEN – 3rd of November 2011 – Edmond Document Solutions, a specialist and the market leader in strategic output management solutions recently introduced a new standard solution to the Eddoc Weaver platform: MultiChannel Distribution (MCD). This solution enables organizations to communicate with their customers in a personalized way.
Effective communication with customers is crucial for the success of every organization. Eddoc Weaver MCD facilitates the targeted and customized communication and enables communication through every optional channel. “One customer wants his information through email or a text message, another might prefer a website. And there are still a lot of customers who only want ‘plain paper’. These customer preferences are stored in the system and later on used to determine which channel is used to communicate with that particular customer”, Edmond’s Sales & Marketing Manager Rudy Stueck says. “All these options are available with Eddoc Weaver MCD, so every customer gets the message through his own preferred channel. This means increased customer satisfaction, better response rates and an improved corporate image.”
Digital archiving is integrated into the MCD system, which allows the control of the complete document life cycle. “The process of creation, processing, sending and archiving is completely automated. This means a lot of savings in time and costs” Stueck points out. “Another great thing about MCD is its environmental advantages. Messages are sent out based only on customer preferences. This reduces the amount of unnecessary prints because the customer only gets the information which is relevant for him. The sender saves a lot of money which can be calculated back to the customer. At the same time the receivers no longer get annoying messages with no meaning for them.”
Stueck continues: “This solution is also easy to combine with other solutions in the Eddoc Weaver suite, like the 'White Paper Office' where there is no need for pre-printed letterheads/colophons anymore, or Dynamic Transpromo with Data Mining and QR-codes for combined output of individual messages (e.g. invoice with a promotion) and digital receipt of responses (via a webpage). Just other great opportunities for our customers to save cost immediately.”
For a good overview of the possibilities of Eddoc Weaver MultiChannel Distribution, please check the demo video here.